What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, date of birth, or other details to help you with your experience. We may also collect notes from any conversations we may have with you regarding an order, complaint or enquiry.
If you use social media to contact or interact with us, your user name or contact details may be collected in order to help us respond to you.
When do we collect information?
We collect information from you when you register for an account on our website, place an order whether as a guest or member, subscribe to newsletters, respond to a survey, contact us by any method of communication including on social media, or enter information on any of our websites.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication or surf the website in the following ways:
- To process and fulfil an order you have made via our website.
- To follow up with you after correspondence (email, phone or social media inquiries)
- To inform you of updates regarding any active orders.
- To contact you in the unlikely case of any safety issue or product recall.
- To quickly process your transactions.
- To improve our website in order to better serve your requirements.
- With your consent, to administer a contest, promotion, survey or other site feature. To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested. To ask for ratings and reviews of services or product.
The legal bases on which we collect your information
Our company has lawful grounds on which to collect and process your personal data for a number of reasons. These include;
To fulfil our contractual obligations – i.e. When you place an order with us for home delivery, we will collect your address and contact details and provide them to our trusted couriers, in order to deliver your purchase successfully.
Please note: Your parcel will be distributed with any courier company dependant on it's weight and delivery location: i.e. Fedex, DTDC, DHL or any other.
Customer consent – Under some circumstances, we can collect and process your data with your consent. (i.e. If you choose to receive our promotional emails or newsletters.)
Legal compliance - We may need to collect and process your data for legal reasons. i.e. If we believe a person to be involved in fraud or any other criminal activity directly affecting Australia Race Motors their details may be passed on to law enforcement.
You can opt out of our newsletters and marketing emails at any time by:
- Clicking the 'unsubscribe' link in the marketing email we have sent you.
- Emailing us, either via our contact page or directly to racemotors04@gmail.com
TERMS AND CONDITIONS
Non Stock Items
When an item is unavailable we will contact you with a realistic estimated time of delivery, and give you the option of cancellation and refund.
Order Status
You can check the current status of your order at any time. We welcome your feedback and during working hours endeavor to answer enquiries within one hour.
Credit/Charge Card Details
We operate a secure, encrypted site where necessary, all Internet transactions are handled by PayPal, we do not store nor have access to your card information.
All prices are in Australian Dollar.